State Farm® Insurance Agent Pamela Buckland
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rakesh Bhatt
September 23, 2024
"Probably the worst experience ever. Insurance rates would just climb. I called, and emailed but no response. I have home security, and I got notified to send the certificate. I did to Pamela, and the agent that asked for it. No response, and my rates went up. Drive save notifications stopped coming, and my rate went up as I did not report the odometer. No Communication at all from the team. And when I ask why my rates went up, their standard response (if I got one). Everyone's went up. We are sorry. I moved to another state farm agent and have been happy ever since. Even if the rates are no different, at least they treat you like a customer, and update you and respond. That is all we ask! And just today I got a phone call asking that I call back so we can review my insurance. Funny that I get that after all my new policies went live, and I already moved out. --09-23 -And so the agent replies, they did reply! After my renewals were done, and when I emailed them. Never for review of my account. My policy went up for Home owners for removal of discount from my Account. They can check their emails and see if I sent them the certificate or not? To say they respond after things have happened is quite the agent to have! Thank you Pamela and team! Can you also check your records how many times before renewal or ever have you called to review my account in the last 3 years?"
"Rakesh - we have emails and logs of replying to you, so to say no response is not accurate. I am sorry that our appointment setter called you after you already moved to another agent, we certainly were not looking to irritate you. I am glad that you are happy with your new agent. Regarding replies, we try to always reply with 2 business days, and when you have emailed on the weekend we have replied the following Monday. We gave you specific detail about your account, in addition to letting you know that rates went up across the state. Again, glad you are happy where you are and wish you the best. "
O R
August 19, 2024
"Speedy and professional service"
"We are so pleased that you are pleased! Too often people take time to complain and not compliment when something makes them happy. I am very glad we made you happy and you took the time to share with others. We appreciate you very much. "
Chris Bowman
August 15, 2024
"Jonathon was great to work with. He provided excellent service and worked quickly and efficienty to get my policies set up. Great job, sir!"
"Chris thank you so much for taking time to share what a great job Jonathon did for you. He loves taking care of our customers. We appreciate you! Pamela Buckland"
Nancy Hass
June 27, 2024
"Jessica was pleasant to work with and immediately sent auto coverage."
"Nancy thank your kind review we appreciate you and your business."
Chad Lewis
May 21, 2024
"Great customer service from the staff! i called this office on accident (i don’t live in CO) and they patched right through to my agent!"
"Chad thank you for the kind words we try to be a good neighbor to all State Farm customers!"
Donald Szynskie
March 20, 2024
"Jessica was on it. Attentive & informative even though it was late in the day!"
"Thank you Don for the kind comments about Jessica we appreciate you!"
Victoria Coffman
March 8, 2024
"Just wanted to give a shout-out to Jessica for helping me! She was super sweet, great customer service, and great communication! :)"
"Victoria thank you for taking time to let everyone know via your review that you are happy with the service here from Jessica at our agency! We appreciate you and your business! "
Averi Farrell
March 5, 2024
"I had a horrible experience with Bryann Eyerman. Switched to Pamela and she fixed all my needs! Her office always answers it’s really nice"
"Averi I am so glad you are having a great experience with my agency. We will continue to do our best for you and please always reach out should you have any concerns we can address. Thank you!"
Isamary Morales
February 9, 2024
"A great friendly agency and Maria Medina has been great help in answering all my questions and concerns with my insurance. Very attentive and helpful with everything!"
"Thank you Isamary we appreciate you and are so glad you are happy with the service from our agency. "
Saul Ortega
February 9, 2024
"Maria and Erik helped me get life insurance in place i’m so happy with the outcome and it was helpful and easy!"
"Saul thank you for the nice review for Maria and Erik we are glad that you are pleased with the service. "
Ben Cooper
February 8, 2024
"Pam and her team are nothing short of amazing!"
"Thank you Ben! We appreciate amazing customers like you too! So glad Jessica at the agency brought you onboard."
Darrell Gindin
February 8, 2024
"I was very impressed with the exceptional service I received from Maria Medina at this State Farm Agency. I received service that was friendly, knowledgeable and professional. Further my total premium for the vehicle, home and umbrella policies was 40% less than what II had been paying with another company."
"Darrell thank you for taking time to share a review about the experience you had with Maria at my agency. We are happy to have you join State Farm and our agency and look forward to serving you and your family."
Valerie
February 2, 2024
"Raised my car insurance rate by 30% in less than a year, despite no accidents or other claims in the decade I've been with them (and also despite me using their stupid little tracker tag). I now pay more for my 2017 sedan that I almost never drive than people I know with brand new SUVs who COMMUTE TO WORK DAILY. Freaking DAILY COMMUTERS are paying less for their insurance than I am working from home and driving maybe 15 miles a week. This is so frustrating. All of the stupid little 'discounts' (especially the 'let us track you and we promise you'll save money' discount) are worthless if they don't even bring the price within the realm of what I would be paying at another carrier."
"Hello Valerie. I don't have your last name to be able to verify you are a client of my agency - but I would be happy to review your account with you if you reach out to me with your full name. Please email me: pam@pamelabuckland.com. The rates are set by State Farm corporate, not my agency, but I can help you with navigating the best discounts and value for your individual insurance needs. I look forward to hearing from you and discussing how we can help. I'll watch for your email. "
Ryan Ross
October 5, 2023
"Great agency and everyone there is always so helpful! Kenna McElhiney has been very responsive and answered all of my questions. Thank you Kenna"
"Ryan thank you for your kind review we appreciate you and you taking the time to share your thoughts via a review."
Sarah Grace Lang
September 29, 2023
"I have always been impressed with the customer service here! Kenna was able to provide me with quick and accurate assistance on my request."
"Thank you for your kind note! We are glad you were happy with the service you were provided :)"
Heather Foley
September 29, 2023
"I’ve been working with Pamela Buckland’s agency for 4-5 years now. Every time I have a need, they are extremely responsive and pleasant to work with. I just recently worked with Kenna and she got me everything I needed in adding new/removing old cars and ensuring we were all covered and she was so nice to work with!"
"Heather thank you for taking the time to leave such a positive review. We appreciate you!"
J.R. Carter
July 11, 2023
"Jessica and Jonny were both great to work with."
"Thank you for taking time to post a review, Jessica and Jonny are awesome and they appreciate the kind words, and we appreciate your business."
Tina Bartholomew
June 10, 2023
"Pamela and her team were so helpful with my daughter’s renter’s policy. They were so thorough and explained everything in detail. I highly recommend her for your insurance needs. Fantastic customer service and professionalism!"
"Thank you Tina for taking time to post a review. My team and I do our best to take care of every customer and am glad you and your daughter were pleased with our service. Thank you! Pamela Buckland"
Donna Hyland
June 9, 2023
"In our opinion - zero stars for service level... we changed agents"
"Donna we apologize for not meeting your expectations and certainly appreciate your prior business and wish you the best going forward. We take all feedback seriously. Since you have already changed agents we do not have the opportunity to work on your account with you, however I am open to a discussion with you for further feedback please reach out to me directly. "
Carolyn Elliott - CDPHE
March 24, 2023
"Pamela Buckland and her team are wonderful. They have always taken care of all of insurance needs from my home to car insurance. They keep me apprised of all updates and changes and never have a problem reaching them. Mason, has responded to many of my questions, and even when I called to report damage to my car from another outside State Farm insured person, he followed up with me. They are friendly and always make me feel comfortable with all of my requests. Highly recommend."
"Carolyn thank you for taking time to share your thoughts about your experience with our office and Mason. We greatly appreciate you and your business. "
Thomas Sweed
October 27, 2022
"was able to complete my insurance needs quickly with minimal effort."
"Thomas thank you for the nice review. Great service is always our goal. We appreciate clients like you."
Alex White
August 27, 2022
"Eric Brown is a pleasure to work with!! The best customer service I have ever had. Thanks Pam and your team for making having insurance, just plain easy."
"Thank you so much for the kind words! Erik likes his work and enjoys helping people and I am so glad you had a good experience."
Chuck Roethke
March 30, 2022
"My wife's rings were stolen from our home. Pamela assisted me in submitting a claim. The claim was submitted online on a Tuesday and the recovery money was deposited by State Farm to my bank account that Thursday. That is Customer Service!!!"
"Chuck I am so glad this was a positive experience for you - thank you for the kind words."
Julie Wachtel
January 22, 2022
"I really enjoy working with Ana Ledezma for all our insurance needs! She is polite, professional and knowledgeable. Ana always gets our car insurance policies exactly where they need to be as far as coverage and price. She suggested products for life insurance for our family and worked tirelessly to get all the policies exactly right. I have complete peace of mind knowing that my family is covered. I appreciate her so much and never worry if an issue comes up with coverage or billing because she explains it and fixes it if need be. I highly recommend working with Ana for anything you need regarding insurance!"
"Julie we love having you as a client. You are also kind and polite and we appreciate working with you. I am so glad you enjoy working with Ana at my office and we look forward to taking care of you and your family for many years to come."
Katie Walsh
November 11, 2021
"Buckland is curt, rude and unprofessional. Not satisfied with their service, overcharges and doesn't get dates correct for coverage docs."
"My team member logged a call that you asked for a policy to cancel on the 31st you called a couple days later saying you sold it the 30th and you should receive one day of credit and that my team member misheard you. I asked for your bill of sale to submit to State Farm to request the date change and I requested State Farm change the date for you (which will take a little time and I sent you a gift card for your frustration over the miscommunication). There are no overcharges on the account and I have provided you with in depth break downs of your billing. I would like you to be happy with your State Farm account and have offered to help you relocate to a different agency if you wish. I am sorry this was so upsetting to you and if you would like to talk about this further please call me I am happy to discuss."