State Farm® Insurance Agent Pamela Buckland

"Dear Lori, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Jessica and the team. It's great to know that Jessica has been attentive to your needs and that our team is always here to support you. Your recommendation means a lot to us, and we truly appreciate your trust in the Pamela Buckland Agency. If you ever need anything, please don’t hesitate to reach out! Best regards, Pamela Buckland State Farm Agent Pamela Buckland Agency"

"I truly understand how frustrating it can be to encounter unexpected expenses, especially concerning insurance claims. I want to clarify that the service line coverage is indeed an endorsement, which means it is not automatically included in your policy. In your email, you mentioned that you were "in a hurry" when setting up your policy, which led to the decision not to include this particular coverage. While we strive to ensure that all customers are fully aware of their options, it can be challenging to provide that level of detail when customers are pressed for time. Unfortunately, we cannot add endorsements retroactively if they were not chosen at the time of policy setup; the final selection of coverages ultimately lies with the policyholder. "

"Thank you, Antonio! We truly appreciate your kind words about Jonathon. He does an outstanding job with our customers, and it's wonderful to hear such positive feedback. Thank you for taking the time to share your thoughts publicly! "

"Hello Ari - when customers take time to leave a review it means a lot to us and we appreciate you so much. I am glad you are happy with our office and with Jonathon's service. Thank you. "

"Kai thank you for taking time to leave nice comments regarding Jonathon and our agency. We appreciate having you as a customer. "

"Hello AJ. You spoke with my team members; I am more than happy to have a full review and conversation with you to review your account and fees while we cannot return insufficient fund bank fees- there is nothing hidden and I will explain your quotes and any fees very clearly for you. Please reach out to me at pamela.buckland.ickg@statefarm.com by email and let me know when you are available to set up an appointment or call with me. We have the emails we sent you on file that speak to your quotes which were not changed, and I will go over all of it with you clearly. I understand you want to move offices, which is of course your choice, but I always take whatever time and steps necessary to be sure you fully understand our quotes and fees - lets discuss so you are clear on your account. I look forward to speaking with you soon."

"Rakesh - we have emails and logs of replying to you, so to say no response is not accurate. I am sorry that our appointment setter called you after you already moved to another agent, we certainly were not looking to irritate you. I am glad that you are happy with your new agent. Regarding replies, we try to always reply with 2 business days, and when you have emailed on the weekend we have replied the following Monday. We gave you specific detail about your account, in addition to letting you know that rates went up across the state. Again, glad you are happy where you are and wish you the best. "

"We are so pleased that you are pleased! Too often people take time to complain and not compliment when something makes them happy. I am very glad we made you happy and you took the time to share with others. We appreciate you very much. "

"Chris thank you so much for taking time to share what a great job Jonathon did for you. He loves taking care of our customers. We appreciate you! Pamela Buckland"

"Nancy thank your kind review we appreciate you and your business."

"Chad thank you for the kind words we try to be a good neighbor to all State Farm customers!"

"Thank you Don for the kind comments about Jessica we appreciate you!"

"Victoria thank you for taking time to let everyone know via your review that you are happy with the service here from Jessica at our agency! We appreciate you and your business! "

"Averi I am so glad you are having a great experience with my agency. We will continue to do our best for you and please always reach out should you have any concerns we can address. Thank you!"

"Thank you Isamary we appreciate you and are so glad you are happy with the service from our agency. "

"Saul thank you for the nice review for Maria and Erik we are glad that you are pleased with the service. "

"Thank you Ben! We appreciate amazing customers like you too! So glad Jessica at the agency brought you onboard."

"Darrell thank you for taking time to share a review about the experience you had with Maria at my agency. We are happy to have you join State Farm and our agency and look forward to serving you and your family."

"Hello Valerie. I don't have your last name to be able to verify you are a client of my agency - but I would be happy to review your account with you if you reach out to me with your full name. Please email me: pam@pamelabuckland.com. The rates are set by State Farm corporate, not my agency, but I can help you with navigating the best discounts and value for your individual insurance needs. I look forward to hearing from you and discussing how we can help. I'll watch for your email. "

"Ryan thank you for your kind review we appreciate you and you taking the time to share your thoughts via a review."

"Thank you for your kind note! We are glad you were happy with the service you were provided :)"

"Heather thank you for taking the time to leave such a positive review. We appreciate you!"

"Thank you for taking time to post a review, Jessica and Jonny are awesome and they appreciate the kind words, and we appreciate your business."

"Thank you Tina for taking time to post a review. My team and I do our best to take care of every customer and am glad you and your daughter were pleased with our service. Thank you! Pamela Buckland"

"Donna we apologize for not meeting your expectations and certainly appreciate your prior business and wish you the best going forward. We take all feedback seriously. Since you have already changed agents we do not have the opportunity to work on your account with you, however I am open to a discussion with you for further feedback please reach out to me directly. "